Privacy Policy

This policy describes the current hosted FieldOrchestrator data flows, telemetry, mobile storage boundaries, and the different responsibilities that apply to sovereign/on-prem deployments.

For the hosted SaaS deployment, customer organizations generally act as controller for their HCP and business data while SymbioWave operates the hosted platform and related support functions as processor or separate controller depending on the data flow.

The hosted runtime uses Vercel analytics/speed insights and Sentry error and performance telemetry. The current hosted browser runtime does not configure client session replay.

• Vercel: Hosted application runtime, web analytics, and speed insights for the SaaS deployment.
• Supabase: Hosted PostgreSQL data plane and related storage for the SaaS deployment.
• Resend: Transactional email delivery for hosted account activation and password flows.
• Anthropic: Optional AI inference for enabled assistive workflows.
• Sentry: Hosted error and performance telemetry for the current runtime.

The installed PWA stores cached mobile assets and offline queue data for supported field workflows. That cache improves continuity for mobile tasks but does not make the full browser workspace or every module available offline.

• Session cookies: Maintain authenticated access and workspace-scoped session continuity.
• Local storage: Stores lightweight browser preferences and install/update hints.
• IndexedDB and service-worker caches: Store cached mobile assets and queued supported field actions for retry after connectivity returns.

AI-assisted features are optional product capabilities that process selected operational context when enabled. They assist user workflows and do not replace customer review, professional judgment, or regulated decision ownership.

Privacy and deletion requests are reviewed through the customer administrator and SymbioWave support or privacy contacts. Public pages do not promise instantaneous self-service account destruction or fixed deletion deadlines outside legal obligations.

Hosted workspaces run on approved provider infrastructure operated by SymbioWave. Sovereign/on-prem deployments follow a separate licensed delivery path where the customer controls the local runtime boundary and SymbioWave-managed services remain explicitly bounded.

For privacy, deletion, access, or support questions, contact support@symbiowave.com.