Terms of Service
Last updated: 20 July 2026
These public terms describe the current FieldOrchestrator access model truthfully: governed activation, contract-led commercial terms, and distinct hosted versus sovereign responsibilities.
1. Scope and acceptance
FieldOrchestrator is offered to approved customer teams through governed activation, order-form review, or written approval. Public pages do not create a consumer-style entitlement to anonymous self-serve access, transparent public pricing, or immediate production support commitments.
By accessing FieldOrchestrator, activating a workspace, or using an invitation or administrator credential, you agree to these public terms together with any governing order form, license, or written customer agreement.
2. Commercial posture
Pricing, billing activation, invoice timing, support schedules, deployment scope, and any service commitments are handled through written commercial review instead of public checkout.
Cancellation, suspension, renewal, and any refund or credit treatment depend on the governing order form, license, or written agreement. Public pages do not promise automated consumer self-service cancellation or refunds.
Operational support is routed through SymbioWave and any agreed customer channels. No public page promises a blanket uptime SLA, service credit program, or always-on support response window.
3. Workspace activation and access
Public workspace activation captures customer identity and activation contact details. Detailed billing, branding, locale, and rollout configuration can be deferred to the governed onboarding process.
Customers are responsible for protecting credentials, reviewing invited-user access, and ensuring their users access only the intended organization context.
4. Hosted and sovereign delivery
Hosted workspaces run on approved provider infrastructure operated by SymbioWave. Sovereign/on-prem deployments follow a separate licensed delivery path where the customer controls the local runtime boundary and SymbioWave-managed services remain explicitly bounded.
5. AI-assisted features
AI-assisted features are optional product capabilities that process selected operational context when enabled. They assist user workflows and do not replace customer review, professional judgment, or regulated decision ownership.
6. Support, availability, and changes
SymbioWave may change public product wording, activation requirements, or deployment guidance as the product and operating model evolve. Material commercial commitments continue to be governed by written customer documentation.
Operational support is routed through SymbioWave and any agreed customer channels. No public page promises a blanket uptime SLA, service credit program, or always-on support response window.
7. Contact
For activation, legal, privacy, or support questions, contact support@symbiowave.com.