Operating Model
FieldOrchestrator is an enterprise pharma CRM and field-execution solution. Customer teams run the deployment and day-to-day workflows, while SymbioWave supplies the licensed capabilities and support commitments included in that deployment.
Who Operates What
Buyers
Evaluate the enterprise CRM scope, country rollout model, administrative coverage, support posture, and the boundary between customer responsibilities and SymbioWave-delivered capabilities.
Enterprise Global Admins
Control contract-wide rollout, country participation, and cross-country coordination without needing internal delivery details.
Country Admins
Operate the country instance: users, territories, workflows, exports, and local rollout readiness within the contract guardrails.
Support Operators
Triage onboarding, access, connector, and sync issues with customer-facing language that stays on visible product behavior and approved support inputs.
Topology
Enterprise contract
Defines the commercial relationship, country participation, billing posture, and enabled product scope across the customer lifecycle.
Country rollout
A country-specific rollout with its own admin scope, data residency posture, connector setup, and workflow configuration.
Local environment
The live application environment the customer runs: app/UI, PostgreSQL, Redis, and the approved integration touchpoints used by that rollout.
Safe Disclosure
Customer documentation
Workflow behavior, role boundaries, onboarding steps, exports, troubleshooting, and the visible enterprise/country topology.
Private delivery details
Reference-data stewardship, implementation specifics beyond customer guidance depth, and security implementation details handled through SymbioWave support.
Commercial Posture
Billing and revenue operations sit at the enterprise agreement layer. Country rollouts inherit the approved product package and reporting scope from that agreement, while customer-facing setup stays limited to the license key and break-glass admin details required to start the deployment.