FieldOrchestrator Documentation
The complete reference for deploying, operating, and extending the FieldOrchestrator pharmaceutical SFE platform.
What FieldOrchestrator Is
FieldOrchestrator is not a CRM, and it is not an ERP. It is a pharmaceutical SFE orchestration layer — a purpose-built platform that unifies territory management, route planning, field execution, and commercial intelligence in a single closed-loop system. Where a CRM records what happened and an ERP tracks what was sold, FieldOrchestrator determines what should happen next and ensures the field force executes it with maximum efficiency.
Territory Intelligence
Algorithmic territory design with workload equity modelling. Balance field force coverage, minimise travel burden, and realign territories as your portfolio evolves — without spreadsheets.
Route Optimization
AI-powered multi-constraint route planning that accounts for visit priorities, time windows, HCP availability patterns, and real-world road conditions to maximise productive field time.
Mobile Execution
Offline-first field visit management that works with or without connectivity. Representatives capture visit outcomes, signatures, and materials on any modern mobile device.
Pre-Call AI Intelligence
Contextual visit preparation powered by AI. Each representative receives a tailored brief before every call — synthesising prescribing behaviour, product history, and engagement signals into actionable talking points.
Closed-Loop Prescription Intelligence (Visit Impact Score)
Revenue attribution and feedback loop. Correlates field activity — visits, messages, samples — with downstream prescription data to measure true commercial impact and continuously refine targeting.
Analytics & Natural Language Insights
Real-time KPI dashboards, threshold-based alerts, and an AI-powered natural language query engine. Ask business questions in plain French or English and receive instant quantitative answers — no SQL required.
Platform Value
Measured outcomes observed across FieldOrchestrator deployments in pharmaceutical field force environments.
+25–40%
More productive visits per day
Through optimised routing and territory design
−15–30%
Reduction in travel costs
Fuel, time, and fleet expenses across the field force
10 weeks
Typical time to full deployment
From contract signature to live field operations
Deployment Models
FieldOrchestrator is available in two deployment configurations to meet your organisation's infrastructure, data residency, and security requirements.
SaaS (Cloud-Hosted)
The fully managed offering. SymbioWave hosts and operates the entire platform on its cloud infrastructure. Your team accesses FieldOrchestrator through a browser or mobile device with no installation required. Infrastructure scaling, security patching, and backups are handled automatically.
- Zero infrastructure to manage
- Automatic updates and new features
- 99.9% uptime SLA
- SOC 2 Type II and ISO 27001 compliant
On-Premises
The self-hosted configuration for organisations with strict data residency, regulatory, or air-gap requirements. The FieldOrchestrator application interface and all organisational data reside exclusively on client-controlled infrastructure. Advanced computational capabilities are accessed through the FieldOrchestrator Engine API, a hardened service endpoint operated by SymbioWave that accepts no persistent customer data.
- Data never leaves your network
- Compatible with private cloud and on-prem data centres
- Engine API calls are stateless and non-retentive
- Ideal for highly regulated markets
Not sure which model fits? Contact your SymbioWave account representative or write to support@symbiowave.com — our solution engineers will assess your requirements and recommend the right configuration.
Quick Navigation
Jump directly to the section most relevant to your role.
Getting Started
Login, roles, mobile install, and setup checklist
Territory Intelligence
Design, balance, and maintain field territories
Route Optimization
Multi-constraint daily and weekly route planning
Mobile Execution
Offline-capable visit management for field reps
Pre-Call AI Intelligence
AI-generated visit briefs and engagement insights
Closed-Loop Intelligence
Revenue attribution and prescription feedback loop
Analytics & Insights
KPI dashboards, NL queries, and automated alerts
Administration Guide
User management, system configuration, and security
Integration Guide
Connect your CRM, ERP, and data sources
Need help getting started?
Our support team is available Monday–Friday, 08:00–18:00 CET.