Module guide

Institutions

Review institution hierarchy, account structure, affiliated HCP context, and governed account-planning data for the selected organization.

2026-07-20Commercial operations/institutions

Runtime availability

Institution pages are available in the customer workspace and stay pinned to the selected organization.

Who uses this module

managersadministratorsexecutives

What users can do

  • Inspect institution hierarchy from root account to site or department levels.
  • Review affiliated HCP context and account-planning posture.
  • Use institution context to support commercial, event, or planning decisions.

Access and approval limits

  • Institution scope is explicit and organization-bound.
  • Account-planning changes still follow the role and workflow that own them.
  • Institution visibility does not imply user-administration rights.

Key workflows

These workflows describe how the visible customer workspace is intended to be used.

Review an account before action

Open the institution view to verify hierarchy and affiliated HCP context before a commercial or event change.

  1. 1Search for the institution in the active organization.
  2. 2Open the account view and inspect hierarchy plus affiliated HCPs.
  3. 3Continue into commercial, events, or planning with the correct account context.

Core concepts

Institution account

Institutions provide the account layer that groups affiliated HCPs and commercial context.

Reference

Covered screen family

`/institutions/*`

Troubleshooting

An affiliated HCP is missing from the institution view.

  • Confirm the active organization and account level you opened.
  • Check whether the HCP is attached to another site or department entry.

If affiliation looks wrong, send the institution name and HCP identifier to the data owner.

Connected modules

These areas usually carry the next action, source record, or downstream evidence.

Institutions | FieldOrchestrator